Solidsurf.co Website Policies
*For Direct Online Purchases Only – Not Applicable to In-Store or Retail Partner Purchases. For individual store policies, please contact your local retailer.
Solid Surf Co ships worldwide.
We us biodegradable, compostable packaging for our single board shipments when possible. Please reuse materials whenever possible.
Domestic Shipments within the contiguous United States will be shipped by UPS, Freight, or one of our delivery vehicles.
Shipments to Hawaii, Alaska, Puerto Rico and the rest of the world will be shipped by Delta Cargo for pickup at your local Delta Cargo Facility. Purchaser will be responsible for all import tariffs, taxes and fees.
Online orders ship Monday through Friday, excluding holidays. Orders placed after 12:00pm PST will begin processing the next business day. Orders placed Friday will begin processing the following Monday. Please allow 2-3 business days for your order to processed before it is shipped. We do not ship to PO, FPO and AFO address. For the purpose of security and fraud prevention we require that shipping address must match billing address. Standard delivery arrives in 2- 14 business days. We provide free shipping on all orders $695 or more. Expedited delivery is available at additional charge during checkout.
You will receive an email containing the tracking number after the order is dispatched. Please visit ups.com to check the current status of your shipment. You can also find the tracking number in your order history panel in your account when you login.
If the shipper makes multiple delivery attempts and the customer wasn’t available to receive merchandise during those attempts or if the customer refuses the shipment then the customer would have following remedy available,
- If the customer doesn’t want the merchandise then we will cancel the order and provide customer a refund minus the shipping charges
- If the customer wants the merchandise then the customer would have to provide a prepaid shipment label or pre-pay via Delta Cargo, UPS or other shipping method
Solid Surf Co is committed to ensuring that all customers are satisfied with their purchase and service. As part of this commitment, returns are accepted up to 14 days after the order has been delivered.Solid Surf Co will only refund merchandise if it has not been used, waxed, damaged, dinged, or altered.If merchandise is not in its original condition or is returned without RMA number, the return will not be accepted and will be returned at the expense of the customer. Only one RMA can be created per order. Upon issuance of RMA, customer is allowed up to 2 weeks to return the merchandise. If the merchandise is not received by us during this time frame, the RMA will be considered void and no future return can be initiated for same item(s). All labels and tags must remain intact in order to return the merchandise along with any accompanying materials that were originally included. Customer is responsible for shipping the merchandise at their own cost. Customer can choose any carrier they wish to use. If the return is due to a mistake on Solid Surf Co part then we will cover the cost of return shipping and provide a return shipping label.
To provide the best saving for customers, Solid Surf Co occasionally offers packaged deals and discount codes for merchandise at a lower cost. Returns are not available for any discounted offers including any package deal, promotions or discount codes.
How to return
E-Mail your order information, name and phone number and reason for return to email@example.com
or call 858 876 5083 to request a RMA for your purchase.
U.S. Return Address
Solid Surf Co
4629 Cass St #343
San Diego, CA 92109
All refunds will be issued to the original form of payment for the purchase. Original shipping, handling, and/or other charges and up to a 15% restocking fee are not included in the refund. Once your return is processed, you will receive an email confirmation. Please allow up to 7 business days to process the refund. For the credit to be reflected in your account, allow up to 2 weeks.
Cancel an Order
Once an order is shipped, you may not cancel your order; however returns may be initiated with a potential 15% restocking fee.